Role: Product Designer
Partners: Foolproof & Zensar
Award: BIMA Award Winner, 2022.
Foolproof and Zensar partnered with University College London to design and build a new employee experience platform for one of the world's leading universities. The goal was straightforward in principle and complex in practice: replace fragmented, workaround-dependent admin processes with a seamless progressive web app that worked for everyone at the institution: from lecturers to administrative staff, across mobile, desktop and tablet.
“The platform is saving the university millions and measurably improving the wellbeing of staff and students.” - BIMA Awards, 2022.
I was part of the core design team, responsible for developing Figma components, motion, and interaction patterns, while maintaining accessibility and consistency across UCL's design component library.
UCL - Employee Experience, Login Hero.
UCL's existing systems required staff to navigate multiple platforms to complete basic administrative tasks — booking annual leave, updating personal details, managing HR workflows. The friction wasn't just inconvenient. It produced workarounds, inconsistencies, and a support burden that scaled poorly across an institution of UCL's size.
The brief required a low-code platform that could move quickly without sacrificing quality, a mobile channel that didn't previously exist, and a design system robust enough to scale beyond the initial product.
We conducted three rounds of qualitative research with staff across roles — lecturers, administrators, support teams — to understand:
Parallel stakeholder workshops aligned institutional requirements with user needs.
From this, we defined five guiding design principles that governed prioritisation and interaction decisions across the platform.
UCL - Employee Experience, User Journeys.